Welcome to It’s Personal. I’ve always believed there is something uniquely personal about hospitality that compels us to engage one another in conversation. It’s Personal is a space where I will share my experiences and my perspectives on topics that impact all of us in travel. At Best Western, I’m privileged to work alongside some of the brightest professionals in our industry, so this blog will include their voices too. Together, we’ll create a vibrant and interactive conversation.

– David Kong, President and CEO

Young man planning a road trip on a map with tablet PC and smart phone. Drinking coffee and pinning the places.

An Open Letter to Our U.S. Presidential Candidates

September 16, 2016


An Inside Look at Our New Brand Identity

August 3, 2016

businessman wearing boxing gloves,competition concept

Airbnb’s Potential to Become a Distribution Partner

July 15, 2016


Relationships Are The Currency of Life

April 21, 2016

disbalance (high resolution 3D image)

Should Internet access be complimentary at hotels?

April 5, 2016


The Resurgence of the Cuban Hospitality Industry

March 31, 2016


How can you be ahead of the curve?

March 18, 2016


Airbnb: What’s the Problem?

February 25, 2016

Is a smaller guest room

Is a smaller guest room the way of the future?

February 22, 2016

Rear view of two professionals in formal suites who stand in front of concrete wall.

Scale Matters

January 28, 2016

disbalance (high resolution 3D image)

Is Rate Parity good or bad for the hotel industry?

January 27, 2016


How Adversity Shaped My Thinking

January 11, 2016


Sharing a Level Playing Field

November 13, 2015

Young man with friends doing push-ups in park. Horizontal shot.

Happiness is Just a Pushup Away

September 23, 2015


Advice to My 22-Year-Old Self

August 25, 2015


The “Sheconomy” Is Here

August 11, 2015


The Millennial Gold Rush

July 23, 2015


Airbnb and the Sharing Economy

July 9, 2015